Customer Service

FOCUSTRADE gives a highest priority to customer satisfaction. Our success in business is entirely a result of satisfied customers with our services.

Therefore, an accordingly to international e-commerce standards, FOCUSTRADE offers their clients the following quality services:

Contact Methods
We provide an email address and a contact form.

Problem Reporting

FOCUSTRADE gives inmediate reply to your problem reporting inquiries, trying to give an answer in less than 24 hours.

Responsiveness
Above to 98% of inquiries are answered in less than one day. Our answers are personalized. No autoresponders.

Privacy Policy
We at FOCUSTRADE are extremely careful to handling personal information provided by our clients, be either on personal data or corporate information. We handle such information with the highest responsibility and absolute confidentiality.

Personal Data
At FOCUSTRADE we do not share personal data with other business partners, be private or public.
It is only used for communication with customers.

Data Privacy/Control
We allow customers to send private inquiries by email about their concerns or problems. We destroy a user´s data on request.

Cookies
We only uses cookies to understand customers needs.

Self Service
FOCUSTRADE offers a FAQs section and a site map to help customer find adequate information.

Shipping Tracking
When a customer ask it, we provide shipping codes for shipment tracking. This facility anly applies to courier shipments.

Accesibility
FOCUSTRADE provides very useful links for the customer, both internal and external links. Accesibility is thru the website, by RSS feeds, by cellular / mobile phones and by podcasting systems.

If you have any questions, please go to the “Contact Us” Section and send us an e-mail.

Focustrade Daniel Avaro y Asociados offices in Argentina

Lavalle 1537 - 7 - E - 2do. CPO

1048 Buenos Aires - Argentina

Phone (54 11) 4553 8697 / 4374 2743

Mobile 54 911 4177 7910

Focustrade offices in Miami (a division of Aloetrade America LLC)

677 NE 24th St Suite 701

Miami, Florida, 33137

USA

Phone 305-206-1635